Return Policy
We have a 24 hour return policy, which means you have 24 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, new, unused and in its original packaging.
To start a return, you can contact us at info@suquetaweightloss.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@suquetaweightloss.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items / non-refundable items
Certain types of items cannot be returned: custom services, perishable goods (such as food, including dietary supplements), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Additional non-returnable items:
Consultation
Intangible Services
Multimedia Services
Gift cards
Downloadable Software Products
Health and Personal Care Items
Perishable Goods/Dietary Supplements
Drop-shipped Items
Sale items
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.